Return Policy
Return & Refund Policy
Effective Date: 22-07-2026
At Sri Lakshmi Venkateshwara Traders, customer satisfaction is our priority. We strive to provide high-quality grocery products and daily essentials. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return if:
- The product received is damaged or defective.
- You receive an incorrect product.
- The product has expired or is close to its expiry date at the time of delivery.
- The item is missing from your order.
Return requests must be made within 48 hours of receiving your order.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly delivered:
- Opened or used food products
- Perishable goods
- Fresh fruits and vegetables
- Dairy products
- Frozen foods
- Products without original packaging
- Items damaged due to customer misuse or improper storage
3. Return Conditions
To be eligible for a return:
- The product must be unused and in its original condition.
- Original packaging, labels, and invoice should be retained.
- The item should not be tampered with or intentionally damaged.
- Proof of purchase may be required.
4. Return Process
To request a return:
- Contact our customer support within 48 hours of delivery.
- Share your order details along with clear photos of the product, if applicable.
- Our team will review your request.
- If approved, we will provide instructions for the return or arrange a pickup where available.
5. Refund Policy
Once the returned product has been received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
- If the order was paid using Cash on Delivery (COD), the refund may be processed through bank transfer or another mutually agreed method.
6. Replacement Policy
Instead of a refund, we may offer:
- A replacement of the same product, subject to availability.
- An alternative product of equal value with your consent.
- Store credit or a refund if a replacement is not available.
7. Order Cancellation
Before Dispatch
Orders can usually be cancelled before they are dispatched. If payment has already been made, the refund will be processed according to our refund procedure.
After Dispatch
Once an order has been dispatched, it cannot be cancelled. However, eligible products may qualify for return in accordance with this policy.
8. Refund Exceptions
Refunds may not be issued in the following cases:
- Incorrect shipping information provided by the customer.
- Delivery attempts failed due to customer unavailability.
- Products returned without approval.
- Items returned in used, damaged, or altered condition.
- Requests made after the specified return period.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, expired, or incorrect product, please notify us within 48 hours of delivery. We will investigate the issue and arrange an appropriate resolution, which may include a replacement or refund.
10. Changes to This Policy
Sri Lakshmi Venkateshwara Traders reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
11. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, please contact Sri Lakshmi Venkateshwara Traders using the contact details provided on our website.